Last updated: 26 August 2026
These Terms of Service ("Terms") govern your use of Starriva, an AI character and movie creation service provided by Starriva Studio ("Starriva Studio", "we", "us" or "our"), based in Hong Kong.
By purchasing access to or using Starriva, you agree to these Terms. If you do not agree, do not use Starriva.
1. Eligibility
You must be at least 18 years old and able to enter into a binding agreement to use Starriva.
An adult may use an ordinary family photo involving a minor only with authorization from the minor's parent or legal guardian and only for lawful, non-sexual, non-exploitative and non-dangerous content.
2. Paid access, Google Play and optional account connection
Starriva requires paid access through an offer shown in the mobile app. Access may be available through a subscription or a one-time credit pack. A subscription is not required when a one-time credit pack is offered.
Google Play processes payments and associates purchases with the Google Play account used for payment. Connecting Google Sign-In to Starriva is optional. If you connect it, the first connected Google account cannot be replaced or disconnected without deleting the Starriva account. Review the in-app notice before connecting an account.
You are responsible for the security of the Google account and device used with Starriva. Contact support@starriva.com if you believe access has been compromised.
3. The Starriva service
Starriva lets users create reusable AI stars and place them in original AI-generated stories, scenes and episodes. Users may choose an available original story or begin from an idea of their own and may continue a story into another episode.
AI output is probabilistic. Results may vary, omit requested details, change a character's appearance, clothing, props or setting, lose continuity, or resemble other content. We do not guarantee exact likeness, perfect continuity, originality, legal protectability, a particular result, fixed generation time or uninterrupted availability.
4. Your content and permissions
"User Content" means photos, prompts, story directions, references and other material you submit or select.
You retain any rights you hold in User Content. You grant Starriva Studio and its service providers a limited, non-exclusive, worldwide license to host, transmit, transform and process User Content only as reasonably necessary to provide, secure and support Starriva, create requested results, apply safety controls, enforce these Terms and comply with law.
For every submission, you confirm that:
- you own it or have every permission needed to use it;
- every identifiable person has consented to the intended use of their likeness;
- a parent or legal guardian has authorized any permitted ordinary family photo involving a minor;
- the submission and requested use do not violate privacy, likeness, copyright, trademark, contractual or other rights; and
- you will not present an AI-generated depiction as authentic evidence or a genuine recording when doing so would mislead or harm someone.
5. Real people and public figures
Do not create a reusable star from another person's likeness without permission. Starriva may not be used to generate content featuring celebrities, influencers, political figures or other public figures, or to create deceptive impersonation, fraud, harassment, exploitation or non-consensual intimate imagery.
6. Generated content and permitted use
Subject to these Terms, applicable law and any restrictions attached to third-party models or assets, you may download, share, modify and use a Starriva result for personal or commercial purposes.
This permission does not give you rights in third-party people, characters, stories, footage, music, voices, logos, trademarks or other protected material. Results may not be unique or eligible for intellectual-property protection. You are responsible for reviewing a result and deciding whether your intended use is lawful and appropriate.
Starriva does not add an obvious Starriva-branded watermark to every result. A model or service provider may add its own watermark, label or provenance information.
7. Original stories and intellectual property
Official Starriva stories use original names and materials created or generated for Starriva. Broad genres, moods and storytelling ideas may inspire an original creation.
Do not upload or request direct reproduction of protected footage, music, dialogue, scripts, characters, costumes, logos or distinctive scenes unless you have permission. Requests that attempt to reproduce protected elements may be limited or blocked by Starriva or an underlying model.
8. Prohibited content and conduct
You must not use Starriva to create, request, keep, publish or distribute:
- child sexual abuse material or sexual, exploitative or dangerous content involving a minor;
- nudity, pornography, clearly sexualized material or non-consensual intimate content;
- deceptive impersonation, fraud, fabricated evidence or harmful political deception;
- hate, harassment, credible threats or violent-extremist content;
- encouragement of self-harm or dangerous wrongdoing;
- graphic gore, dismemberment or extreme violence;
- illegal activity or instructions that meaningfully facilitate serious wrongdoing;
- malware, attempts to bypass safety systems or interference with Starriva; or
- material that violates privacy, likeness, copyright, trademark or other rights.
Moderate, non-graphic action, suspense, pursuit or fictional danger may be permitted, subject to safety controls.
9. Safety controls, reports and enforcement
Starriva may block a request, prevent generation, delete server-side evidence where appropriate, warn a user, restrict a feature, limit or terminate access, preserve necessary evidence or notify appropriate authorities where reasonably required for safety, law or platform compliance.
Users can report a generated result in the app. A submitted report may include the result, selected reason, written explanation and supporting screenshot. Safety appeals, copyright or likeness complaints and privacy concerns may be sent to support@starriva.com.
10. Subscriptions, promotional trials and credits
At launch, offers may include a weekly auto-renewing subscription and one-time credit packs. Other subscription periods or promotional trials may be offered depending on location, eligibility or promotion. The actual price, billing period, trial terms, taxes, included credits and renewal terms are shown before purchase.
Subscription credits expire at the end of the applicable billing period and do not carry forward. Credits from a one-time pack do not expire while the Starriva account remains active.
If a generation fails or is blocked before producing a result, the credits charged for that task are returned automatically. A result that differs from a subjective expectation is not necessarily a failed task.
11. Cancellation, refunds and Restore Purchases
Google Play processes payments, subscription management and refund decisions under its terms and policies. Starriva Support may investigate order, access and entitlement issues but cannot approve a refund on Google's behalf.
Canceling a subscription stops future renewal. Access and unused subscription credits remain available until the current paid period ends, unless the account is deleted or access is lawfully restricted.
Restore Purchases can restore eligible subscription and credit entitlements associated with the Google Play purchase account. It cannot restore locally stored stars, uploads, stories, episodes or generated results.
12. Local storage
Stars, uploads, stories, episodes and generated results are stored locally on the device. Starriva does not provide cloud backup or cross-device restoration for these creative assets.
You may delete individual local items. Deleting a star does not delete stories or episodes already generated with it. Clear All Data, deleting the account in the app, clearing app storage or uninstalling Starriva can remove local creative assets. Deleted local assets cannot be restored through Restore Purchases.
13. Account and data deletion
You can delete a Starriva account in the app or request deletion of associated server-side account data at starriva.com/delete-account ↗.
If automatic renewal is active, cancel it in Google Play before deleting the Starriva account. You do not need to wait for the current subscription period to end after cancellation. Deleting the Starriva account does not itself cancel a Google Play subscription.
Account deletion permanently removes all unused subscription credits and one-time credit-pack balances associated with that Starriva account. These credits cannot be restored. The same Google account may later be used to create a new Starriva account, but deleted data and credits do not return.
An external deletion request cannot erase files that remain on a device. Use Clear All Data or uninstall Starriva to remove local files.
14. Service changes and availability
We may change models, stories, features, offers, credit costs or availability and may suspend all or part of Starriva for maintenance, safety, legal or technical reasons. Notice of material changes will be provided where required.
15. Suspension and termination
We may restrict or terminate access if you violate these Terms, create risk or harm, misuse the service, fail to pay applicable charges, or if required by law or a platform provider. You may stop using Starriva or request deletion at any time.
16. Disclaimers
To the extent permitted by law, Starriva is provided "as is" and "as available." We do not guarantee uninterrupted availability, a fixed generation time, exact likeness, perfect continuity, fitness for a purpose or that a result will be free from errors or third-party claims. Nothing in these Terms excludes rights that cannot lawfully be excluded.
17. Limitation of liability
To the fullest extent permitted by law, Starriva Studio and its affiliates, service providers, officers, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or business opportunities arising from or related to Starriva. Nothing in these Terms limits liability or consumer rights that cannot lawfully be limited or excluded.
18. Governing law and disputes
These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law principles. This choice does not deprive a consumer of protections that cannot be waived under mandatory law applicable to that consumer.
Before filing a formal claim, you and Starriva Studio agree to make a reasonable good-faith effort to resolve the dispute by contacting the other party. Notices to Starriva Studio may be sent to support@starriva.com. If a dispute is not resolved, either party may bring a claim before a court with jurisdiction under applicable law. Consumers may also use any complaint or dispute-resolution process available under mandatory law.
19. Changes to these Terms
We may update these Terms to reflect changes to Starriva, law or business practices. We will update the date above and provide additional notice where required.
20. Contact
Starriva Studio Hong Kong Email: support@starriva.com Website: starriva.com ↗