Email support@starriva.com for product support, privacy requests, safety reports, purchase and entitlement questions, copyright or likeness complaints, appeals, and account-deletion assistance.
Website: starriva.com ↗
What to include
Send only the details needed to understand the issue:
- A brief description of what happened.
- The approximate date and time.
- Your device model, operating-system version, and Starriva app version.
- An error message, copied exactly, if one appeared.
- A Google Play order number for a purchase or unbound-account request, when relevant.
- A screenshot or screen recording only when it helps explain the issue.
Do not send a password, verification code, full payment-card number, government identity document, or unrelated private information.
Purchases and refunds
Google Play processes payments, subscription management, and refund decisions under its policies. Starriva Support can investigate missing access, credits, or order problems but cannot approve a refund on Google's behalf.
Response time
We do not guarantee a specific response time. Send one complete message and keep the subject line clear so the request can be routed correctly.