Find quick answers about creating a star, stepping into a story, continuing an episode, purchases, local data, safety, and support.
Start creating
- Getting started with Starriva — Create your first story in a few simple steps.
- How to create your star — Build a reusable lead from one photo you are allowed to use.
- How to create and continue a story — Choose an original story or begin with an idea of your own.
Your creations
- How to manage your creative library — Manage stars, stories, episodes, uploads, and generated results stored on your device.
- How to report an AI-generated result — Report an inappropriate or concerning result for review.
Account and support
- Contact Starriva Support — Get help with access, purchases, generations, safety, privacy, or deletion.
- Delete your Starriva account and data — Delete your account, clear local content, and understand what happens to purchases.
Popular questions
Do I need a subscription?
You can use Starriva through an available subscription or a one-time credit pack purchased in the mobile app. A subscription is not required when a one-time credit pack is available. Plans, prices, included credits, and promotional trials are shown before purchase and may vary by eligibility, location, or promotion.
Do I have to connect Google Sign-In?
No. Purchases and entitlements are associated with the Google Play account used for payment. Connecting Google Sign-In is optional. If you choose to connect it, review the notice carefully: the first connected Google account cannot be replaced or disconnected without deleting the Starriva account.
Are my stars and stories backed up online?
No. Stars, uploads, stories, episodes, and generated results are kept on your device. Restore Purchases can restore eligible subscription and credit entitlements, but it cannot restore local creative assets.
Can Starriva copy a movie or television episode exactly?
Starriva's official stories use original names and materials. You can explore broad genres, moods, and story ideas, but a request to reproduce protected characters, logos, footage, music, dialogue, costumes, or distinctive scenes may be limited or blocked.
Can I use another person's photo?
Only when you own the photo or have permission from the person shown. A normal family photo involving a minor may be used only with authorization from the minor's parent or legal guardian and never for sexual, exploitative, dangerous, or otherwise prohibited content.
Where can I get more help?
Email support@starriva.com or see Contact Starriva Support.